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Order Policies

Orders:

Orders must be place in advance before 12pm (noon) 2 days prior to desired delivery/pick-up day. 

The minimum order is $30. 

Delivery Window is from 10:00am to 4:00pm. Unfortunately, at the moment we cannot guarantee a time of delivery. 

Delivery Fee is calculated depending on distance, it will show up during checkout before proceeding to payment. Our Delivery Zone are from Fort Lauderdale to Cutler Bay (Northeast to Southeast) and from Sunrise, FL to Quail Heights (Northwest to Southwest.) If it does not let you add delivery, then your address is outside of our delivery range.  

REFUND/CANCELLATION POLICY: Our purpose is to provide our customers with high quality desserts. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up or delivery) of your concern. We will research the issue and once we come to a conclusion we will notify you. If a refund is in order you will receive your refund back to your credit card within 5 business days.

We accept weekday cancellations by phone or email (orders@bunniecakes.com) only 48 hours prior to pick-up or delivery day. All changes must be handled directly with a team member of Bunnie Cakes and confirmed. Orders that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Bunnie Cakes and stored until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.

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